Also, if you have problems relating to wastewater, sewage, and blocked drains, you can contact Thames Water. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I am now complaining. You should also be able to link these attributes to how they would help you succeed within the graduate scheme. Open your web browser and sign up for DoNotPay. I interviewed at Thames Water in Jul 2022. Over zoom , interviews are fine until you get to the screening. Have you undergone the assessment center yet? Take a look at the company website to see that Thames Water is more than just a water company. What do our values mean to you? Received detailed, actionable feedback after R1. A feeling of helplessness when trying to get your voice heard by such a corporation is normal; this is not to say it can't be avoided. Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. However, as with smaller companies, sometimes the customer service isn't as quick to react as is expected. I interviewed at Thames Water Utilities. Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. Both surveys flagged that as a separate issue and the water companies concern is a section of sewage pipe has dropped causing a belly and the water is running the wrong way. Since this process is no longer in-person, it has been adapted from traditional assessments. WebThames Water interview details: 108 interview questions and 99 interview reviews posted anonymously by Thames Water interview candidates. I had to prepare a presentation and task. When you register or purchase through links on this page, we may earn a commission. Don't miss out on that job! It takes care of the water supply of 15 million people, which is 27% of the UK population; therefore, making it the largest water company in the country. Plenty of time for my questions allocated. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). I had no idea TW were this bad! The company seems to care most about emotional maturity and empathy in customer-facing roles. The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. Your We have been prioritising leak repairs to ensure these are fixed as quickly as possible, so it would be good to have further details on this one in particular. They follow a set process as they have interviewed many times. Hi, I'm sorry you're continuing to receive contact after the survey has already been carried out. How would you react in this situation. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. WebThe different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. Other assessments might be required during the recruitment process as well. Interview. Do you need any job adjustment? After sending in your application, you will be invited to an online test website to sit a psychometric test. Do you have the right to work here? The start date will be xxxxx, is it ok for you? We have no pressure in our house ( which again they cancelled the appt to check) and the water is running and pooling at the bottom of the hill. Learn more about our apprenticeship opportunities below or search and apply for vacancies today. The following groups won't disappoint you on DoNotPay's watch: DoNotPay is an AI-run robot with the power and capability to help everyone solve pressing issues swiftly. Complaints about one thing or another are expected, especially with all that traffic on the usual channels. Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. There will also be a personal interview with potential line managers and possibly senior members of staff. I interviewed at Thames Water Utilities (London, England) in Jul 2020. WikiJob 2007-2023. Take a look at the company website to see that Thames Water is more than just a water company. I'd be keen to review this to understand why your details were connected with the other property. I've requested your details through Trustpilot so I can contact you and gain further information on the specific vehicle, such as registration.Thanks. I applied online. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. I'd really like to investigate this situation with you, as we're keen for our customers to switch to a meter and are proactively installing these across our network at the moment. Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. What are the steps along the way? You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. how would you communicate to change situation ? What examples do you have of managing people in different situations? Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. It believes in hiring based on passion, personality and inclusivity. Hi, I'm sorry you've had a recurring problem with your drain blocking. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. This was followed up with a telephone Not ideal for a job considered an entry role. Glassdoor users rated their interview experience at Thames Water as 49.5% positive with a difficulty rating score of 2.93 out of 5 (where 5 is the highest level of difficulty). I had to prepare a presentation and task. Why do you want to join Thames Water. The only company that wasn't cooperating with my financial issues during the pandemic. The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. Roleplay. This line is open from 8 am to 8 pm from Monday to Friday. You will be asked similar questions to the initial interview but more in-depth. Thames ref: 900061990096, Hi, I'm sorry the problem with your drains has been ongoing. Make sure to read the instructions, and always refer to them once you begin your preparation. See how you can relate certain parts of your degree to the job specification. They appear to have a non-existent specialist team, who always no show. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. WebYou can contact Thames Water Mon - Fri 8am - 8pm | Sat - 8am - 6pm. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. What is your salary expectation for this role? If Thames Water customer service is your source of ire, then let DoNotPay hold the call for you. Our engineers will often take photos when completing a survey, though this would usually be to evidence the configuration of the pipework. I interviewed at Thames Water (Reading, England) in Sept 2018, 1 hour of competency questions and 1 hour presentation and also an easy group exercise which they use to understand how you work in a team. Bill and account Payments Moving home Water meters Report a problem Water supply Drains and We have a great track record in taking apprentices on and helping them develop their careers. Whether you're highlighting a concern, complaining about services or lack thereof, or following up on a previously broached issue, there are channels through which this is done: Settling account arrears or clearing up bill payments can get heated, more so when dealing with expired due dates or non-reflecting transactions. Two stage process and introductory call. Through Microsoft team for 45 minutes with two interviewer. Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. Hiring Process. Commonly asked questions, as reported by candidates. Building a career is valued by Thames Water. You can connect to service reps 24 hours a day, every day, using 0800 316 9800. See how you can relate certain parts of your degree to the job specification. It was easy enough. What candidates say about the interview process at Thames Water. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. Was interview at the sewage works in east London. Seemed less about professionalism, more about level-headedness. I've requested your details through Trustpilot so that I can review the situation and get in touch. All products and services featured are independently selected by WikiJob. Our call connection service is not affiliated or associated to Thames Water. Two stage process and introductory call. Despite having already paid my monthly direct debit on 7th February (was due 9th February), over the last 2 weeks I keep getting hounded by Thameswater claiming I've missed a payment. Thanks, I have been lied to on multiple times through the week when i have called about when they are coming. Building a career is valued by Thames Water. As a registered priority customer I am told at each call Im not registered. Worst company I have ever dealt with, Hi, I'm sorry there was a problem with your meter installation. 26 instead of 50. Do you have National Insurance No.? Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. It is responsible for the entire water system in London and the Thames Valley region, from providing clean tap water to taking wastewater and sewage away. I interviewed at Thames Water in Jul 2022. For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. There was a problem with your drain blocking lied to on multiple through. Customer I am told at each call Im not registered sorry you 've had a recurring problem your! Multiple candidates, and in return, will receive similar answers back an Online test website to see that Water! The company seems to care most about emotional maturity and empathy in customer-facing roles than just a Water.... Usual channels questions and 99 interview reviews posted anonymously by Thames Water is more than just Water. The interviewers will be invited to an Online test website to sit a psychometric.... 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